We automated everything except the chaos

We’re 233 people across four countries. Payroll runs itself. Analytics too. Even onboarding emails. Everything’s automated except the part that touches real hardware.

When someone joins, chaos starts. IT requests specs and procurement orders, HR fills out forms, and finance waits for invoices. When someone leaves, it’s worse. Laptops vanish, sit unopened, or never come back.

And somehow I’m the one asking on Slack if anyone’s seen a MacBook from two months ago. I’m the CEO. I’m not supposed to be chasing laptops. How do you fix that?