Kendall Flanigan’s skimping on ingredients?

Before I get into it, I know this is Mickey Mouse BS. The thing is that I don’t understand WHY they would choose to do this. The two times in the last month that I’ve ordered it they’ve omitted the egg in the salad salad. I asked about it today and next thing I know the food runner is getting the manager to come over to say to me “oh you want the egg?” Like this is something that needs verification? This tells me it’s intentional. I just don’t get why you’d risk customer goodwill over a quarter.

Edit: The retail cost has gone from around 25 cents for an egg to about 50 cents. I guess if they’re going for a food cost of around 30% that this means they’d have to raise the price of the salad by about 75 cents to cover the increase. They’re free to change the price for the item or change the description to omit the egg. They haven’t done either and that’s what I think is shady.