Hi, I'm Zhening, a lecturer at the University of Bath. I research why some patients thrive with video/phone doctor appointments while others struggle, and how we can make remote healthcare work better for everyone. Ask Me Anything!

Hi Reddit! I'm Zhening from the University of Bath.

I'm a lecturer researching patient engagement in remote healthcare consultations. Basically, I study what makes the difference between a successful video doctor's appointment and one that leaves you frustrated. My work explores the hidden challenges and opportunities when healthcare moves from the doctor's office to your screen.

Through my research across cardiology, dermatology, mental health, and other departments, I've discovered that remote consultations aren't just about having the right technology. They're about completely reimagining how patients and doctors connect. Some fascinating findings: mental health services actually saw certain improvements in patient engagement when going remote, while other specialties faced unexpected barriers. I've identified various distinct challenges that can derail a remote consultation, from technical issues to the subtle ways missing body language affects diagnosis.

Through my research across cardiology, dermatology, mental health, and other departments, I've discovered that remote consultations aren't just about having the right technology. They're about completely reimagining how patients and doctors connect. Here's what surprised me: therapy sessions often work better remotely because patients feel more comfortable opening up from their own homes. But for skin conditions? Doctors struggle without being able to examine you properly. And elderly patients in care homes? They're actually engaging better than expected when staff help them connect. Each specialty needs its own playbook, not a one size fits all approach.

Why does this matter? Remote consultations went from 4% to 35% of appointments during COVID and remain 5x higher than pre-pandemic levels. They're here to stay, but many patients still see them as "second best." My research shows this doesn't have to be the case. When done right, remote care can actually enhance patient engagement and outcomes.

Have you had a memorable (good or bad) video/phone doctor experience? What made it work or not work for you? I'm particularly interested in hearing about your experiences with different types of healthcare appointments. Was your experience with a remote mental health session different from a dermatology consultation?

I'd love to answer any questions about the future of remote healthcare, what makes patients feel engaged (or disengaged) during virtual appointments, how different medical specialties are adapting, or why your gran might actually be better at video consultations than you think! Ask Me Anything!

Proof: Zhening Reddit AMA Proof | University of Bath | Flickr